Buying event tickets is always exciting, but sometimes plans change, events get canceled, or unexpected issues arise. If you purchased your tickets through StubHub, you might be wondering about the StubHub refund process, whether StubHub tickets are refundable, and how to get a StubHub ticket refund if needed. This detailed guide will cover everything you need to know about StubHub's refund policies, your rights as a buyer, and the step-by-step process to request a refund.
Understanding StubHub's Refund Policy
StubHub is a well-known ticket marketplace that connects buyers and sellers of tickets for concerts, sports, theater, and other live events. Unlike traditional ticket vendors, StubHub operates as a resale platform where individuals can list their tickets for sale. This means the refund policies are slightly different from those of primary ticket sellers.
Generally, StubHub has a FanProtect Guarantee, which ensures that buyers receive valid tickets in time for the event or get their money back. However, when it comes to refunds, the platform primarily focuses on two scenarios: canceled events and significant event changes.
Are StubHub Tickets Refundable?
One of the most frequently asked questions is: Are StubHub tickets refundable? The straightforward answer is: not always. StubHub does not typically offer refunds if you simply change your mind, have a scheduling conflict, or can no longer attend the event for personal reasons. However, tickets may be refundable under specific circumstances, such as:
- Event cancellation: If the event you purchased tickets for is canceled and not rescheduled, StubHub will issue a refund or credit.
- Significant event changes: If there is a major change to the event (e.g., change of venue, date, or performer), StubHub may allow refunds on a case-by-case basis.
- Invalid tickets: If you are sold invalid or fraudulent tickets, you are eligible for a full refund through the FanProtect Guarantee.
In other cases, if you cannot attend the event but it is still happening as scheduled, you may not be able to get a direct refund. Instead, StubHub encourages sellers to resell their tickets on the platform.
When Can You Get a StubHub Ticket Refund?
The StubHub ticket refund process is straightforward if your situation qualifies. Below are the most common scenarios where refunds are possible:
- Canceled Events
If your event is completely canceled, StubHub will automatically process a refund or provide a credit to your account. You typically don't need to take extra steps—refunds are often processed within 30 days of the cancellation announcement.
- Rescheduled Events
When an event is rescheduled, your original tickets usually remain valid for the new date. Refunds in this case are not always guaranteed, but you can contact StubHub's customer support to inquire if you cannot attend the new date.
- Invalid or Fraudulent Tickets
StubHub's FanProtect Guarantee ensures you receive valid tickets. If the tickets are deemed invalid or do not work at the venue, StubHub will issue a refund and assist you with getting replacement tickets if possible.
- Major Changes to the Event
If there are significant changes to the event—such as a headlining performer canceling or the venue changing drastically—you may be eligible for a refund, depending on StubHub's assessment.
How to Request a StubHub Refund
If you believe you qualify for a StubHub refund, follow these steps to initiate the process:
- Log in to your StubHub account
Visit the StubHub website or mobile app and log in to your account where you purchased the tickets. - Locate your order
Navigate to “My Tickets” or “My Orders” to find the event in question. - Check the event status
Review any notifications about cancellations or changes. StubHub usually updates the event status promptly. - Select refund or credit option (if available)
If the event has been canceled, there may be a direct option to select a refund or accept account credit. - Contact customer support if necessary
For cases like fraudulent tickets or rescheduling conflicts, contact StubHub's customer support via chat, phone, or email to explain your situation and request a refund. - Wait for confirmation
Once approved, StubHub will process your refund, which may take several business days depending on your payment method.
Can You Get a Refund for StubHub Tickets You No Longer Want?
If your reason for refund is simply that you cannot attend the event anymore (e.g., a change of plans), StubHub typically does not offer refunds. Instead, the platform allows you to relist your tickets for sale. This way, you can recover your money by selling them to another buyer.
To do this:
- Go to your StubHub account
- Select the tickets you want to sell
- Set your asking price
- Publish the listing and wait for buyers
This is often the only alternative to a refund if the event is still going ahead as planned.
Tips to Avoid Refund Issues on StubHub
To ensure a smooth experience when buying tickets on StubHub, follow these tips:
- Double-check event details before buying: Make sure you can attend the event date and venue.
- Buy from reliable sellers: Look at seller ratings and reviews when available.
- Understand the refund policy: Read StubHub's FanProtect Guarantee thoroughly so you know your rights.
- Keep your order details handy: Save your purchase confirmation and event notifications for future reference.
How Long Does a StubHub Refund Take?
Once your StubHub ticket refund is approved, it usually takes 5–30 business days to appear in your original payment method, depending on your bank or card issuer. Credits applied to your StubHub account are typically processed much faster.
StubHub Credit vs Refund: Which Should You Choose?
In some cases, StubHub may give you the option to accept account credit instead of a direct refund. This is common during widespread cancellations (e.g., pandemics, strikes). Choosing a refund means your money returns to your card or bank account, while credit allows you to purchase future tickets on StubHub.
- Choose refund if you are unsure about attending future events soon.
- Choose credit if you plan to buy tickets again in the near future and want a faster resolution.
Final Thoughts on StubHub Refunds
So, are StubHub tickets refundable? Yes, but only under specific conditions. StubHub has designed its policies to protect both buyers and sellers through its FanProtect Guarantee. You are entitled to a StubHub refund if your event is canceled, your tickets are invalid, or there are major event changes. However, if your circumstances are personal, such as a change of plans, StubHub will not issue a refund—instead, you can resell your tickets.
By understanding these policies and acting quickly when issues arise, you can ensure a smoother process for getting your money back or selling your unused tickets. Always keep track of your event updates, and if in doubt, contact StubHub's customer service for personalized assistance.
